Privacy Policy
Last updated: March 15, 2025
At Citiev, we take the protection of your personal data very seriously. This policy explains what information we collect, how we use it, and what rights you have over it. By using our services, you agree to the practices described here.
Information we collect
We collect data that you provide directly, as well as information generated automatically when you interact with our smart city platform.
- Registration data: name, email address, and encrypted password.
- Usage information: mobility routes, transport preferences, and energy consumption.
- Technical data: IP address, browser type, and operating system.
- Functional cookies to remember your accessibility settings.
Use of your data
We use the collected information to improve the connected urban experience and offer you personalized services.
- Optimize mobility routes and reduce travel times.
- Send notifications about real-time incidents (traffic, construction, weather).
- Generate anonymous energy efficiency reports for the community.
- Improve our transport demand prediction algorithms.
Sharing with third parties
We do not sell your personal data. We only share aggregated and anonymized information with technology partners for urban research purposes.
- Cloud infrastructure providers with ISO 27001 certification.
- Collaborating city councils in smart city projects.
- Public transport companies to improve schedule coordination.
- We never share data that can directly identify you.
Your rights
You have full control over your information. You can exercise the following rights at any time by contacting us.
- Access all personal data we hold about you.
- Request correction of incorrect or outdated information.
- Request deletion of your account and associated data.
- Object to the processing of your data for marketing purposes.
- Port your data to another service in a structured format.
Security and retention
We keep your data secure through encryption in transit and at rest, and we retain it only as long as necessary.
- Account data is retained while you have an active account.
- Anonymous usage logs are stored for up to 24 months for analysis.
- Session cookies expire when you close the browser.
- We conduct quarterly security audits.
Contact
If you have questions about this policy or wish to exercise your rights, you can write to us or call us.
- Email: info@citiev.com
- Phone: 934 042793
- Postal address: Praza Carolina, 1, 7º D
- Office hours: Monday to Friday from 9:00 to 18:00